Project Synopsis
Employer: IBM
We were tasked to create a tool that defends against cyber attacks for customers in industries like health, finance, and IT.
Project role
I conducted 8 concept tests validating use cases. I also architected and usability tested the 50+ screen prototype.
Tactics
Research & Strategy
Secondary research
Concept whiteboarding
Narrative concept testing
Experience road mapping
Design
User flow diagramming
Lo-fi & Hi-fi designing
User flow prototyping
Usability testing
Contributions
Value delivered
IBM projects the Safeguarded Copy for FlashSystems tool will save our clients millions of dollars in potential lost revenue due to cyber attacks.
Featured in Forbes, ZDNet, and Techradar
Personal takeaways
Selecting the right concept fidelity for research testing is essential to extract relevant, meaningful insights.
Including product managers & developers in the research & design process helps produce balanced solutions and turns them into UX champions.
Ideating a brand new experience is difficult; Creative flexibility and impartial stakeholder critiques breed boundary-pushing solutions.