Project Synopsis
We were tasked to understand our customers’ storage capacity needs and design an experience that forecast storage needs.
Project role
I led a 3-day workshop with 15+ clients, developing design artifacts that showcased vital user pain points. I also produced hi-fi designs based on concepts derived from the workshop.
Tactics
Research & Strategy
As-is journey mapping
Needs statements
Big ideas
To-be journey mapping
Design
Design brief development
User flow diagramming
Lo-fi prototyping
Hi-fi prototyping
Contributions
Value delivered
A novel user experience enabling companies in industries like healthcare, finance, and IT to manage to anticipate their future storage capacity needs.
“With IBM Storage Insights, we have root-cause analysis of storage at our fingertips. It also helps with planning, giving us instant insight into how much capacity we have.”
Personal takeaways
Preparing and executing a multi-day workshop with many stakeholders requires a team to be done well.
Building meaningful relationships with customers and multidisciplinary stakeholders benefits UX researchers and designers, leads to quality results and sustainable collaboration efforts.
Holding onto ideas or methods with a death grip is a sure-fire way to burn out and retain a fixed mindset.